What does it cost, exactly?
A$449, A$799 or A$1,499 a month (plus Additional Modules on the Authority plan), billed yearly with two months free. Month to month is A$539, A$959 or A$1,799. All prices include GST. Same price for everyone: the price on the page is the price.
When do I pay?
You pay for your first month or year when you choose a plan. Payment opens onboarding. Your plan starts the day you pay, and setting up your website and services is part of your first month or year.
What does launch pricing mean?
Your plan price is locked for 12 months from the day you start, and so are the prices of any Additional Modules you choose. Ad spend is separate. We confirm the price of any plan change before you approve it.
Can I cancel?
Yes. Cancel anytime, no cancellation fee. The optional website copy is separate: A$2,800 if you request it inside 12 months (waived on yearly billing), free afterwards. Notice periods and prepaid-term treatment are set out in your agreement before payment.
Do I own my website and domain?
You own your domain and keep it in your own account; you point it to your site on Goanna Edge and ownership never transfers. Your content, photos, reviews and customer data are yours. The platform it runs on is ours, which is what keeps it affordable to run.
My business works in more than one industry. Which plan can I choose?
You can choose any plan for a business operating in multiple industries. Your additional industries appear on your website, and completed jobs can generate content across those industries. The managed marketing included in your chosen plan focuses on your main industry. The Authority plan lets you purchase additional managed marketing for other industries.
How do Additional Modules work?
Additional Modules cover extra industries, such as plumbing and electrical under one business, and ad areas you want managed with their own budget. Your standard service area is already included in your plan. Each account supports one business, including multiple industries. Multi-branch support and a combined inbox for separate businesses are not currently available, so each separately named business needs its own plan. On the Authority plan you choose them before you pay and see the price as you go: A$599 a month for each extra industry and A$229 a month for each extra separately managed area, billed yearly (A$719 and A$279 month to month), GST included. Serving another city under shared management costs nothing extra. Their prices are locked for 12 months, the same as your plan, and adding them never changes the base price.
What else do I pay for?
Ad spend, paid by you directly to Google or Meta, on the Growth and Authority plans. Additional Modules on the Authority plan. We disclose any usage charges before payment. Nothing else.
How much time will you need from me?
After payment, complete the onboarding form with your business details, service areas and photos; allow about an hour. A Goanna Digital team member guides you through the form, account access and setup. Once live, upload completed-job photos through the app and respond to enquiries.
Which plan should I pick?
Busy on word of mouth and want to look the part and stop losing enquiries: the Foundation plan. Want more calls and ready to run ads: the Growth plan. Want to be the first name in your area, across every channel: the Authority plan. Most businesses take the Growth plan. You can change plans later.
Is it real people or software?
Both. Our platform and automations do the repetitive work, which keeps the price flat. Goanna Digital team members make the judgement calls on your site, your ads and your words.
Do you guarantee results?
We commit to completing the agreed work and showing you what was done and how it is performing. We do not guarantee rankings, lead counts, bookings or revenue. Your market, budget, customer service and follow-through all affect the outcome.
