Privacy Policy – Australia (Goanna Digital Pty Ltd)

1. Information We Collect

We collect the following information:

• Name
• Email address
• Phone number
• Bussiness name (Optional)
• Website URL (Optional)
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This information is collected when you:

• Fill out a form on our website
• Book a discovery or strategy call
• Communicate with us via phone, email, or web chat

2. How We Use Your Information

We use the information collected to:

• Contact you about our services
• Provide and improve our marketing and automation tools
• Send transactional or marketing messages (where consent is given)
• Follow up on inquiries and leads

3. SMS Communications

By submitting your phone number, you consent to receive:

• Transactional SMS (e.g., booking reminders, job follow-ups)
• Optional promotional SMS (e.g., service announcements, discounts) — only if you have opted in

Message frequency varies. You can opt out anytime by replying STOP. Standard message charges may apply.

4. Data Sharing

We do not share your SMS or contact data with third parties for their own marketing purposes.
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We only share your information with:

• Our internal staff or contractors
• Service providers (e.g., GHL, Twilio, email systems)
• Legal authorities, where required
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use cases exclude SMS opt-in data and consent.

5. Data Security

We take reasonable steps to secure your personal data, including SSL encryption and platform-level protections.

6. Opt-In Disclosure

If we collect your phone number via web forms, we will clearly disclose:

• The purpose of collecting your details
• How often we may contact you
• That you can opt out at any time
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For marketing SMS, you will be required to check an opt-in box confirming your consent.

7. Access & Correction

You have the right to access or request correction of any of your personal information. Contact us at any time to make such requests.

8. Complaints

If you believe your privacy has been breached, please contact us using the details below. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Information

Goanna Digital Pty Ltd
Address: Level 1/268 Canterbury RdSurrey Hills VIC 3127, Australia
Email: hello@goannadigital.com
Phone: [Insert AU contact number]